Project Results Enterprise Performance Platform | Agency CGI Inc. | Role Product Design Lead

Results (EPM) SaaS, a government-focused Enterprise Performance Management platform, designed to improve operational efficiency, organizational accountability, and data-informed decision-making across government agencies.

My Role
• Partnered with leadership, business analysts, and development teams
• Led and executed:
 discovery → personas → empathy mapping → journey mapping → product vision → wireframes → responsive enterprise prototypes
• Defined future-state operational workflows, role-based experiences, and enterprise UX strategy
• Facilitated ideation workshops, workflow analysis, and prioritization exercises

Deliverables
• Personas, empathy maps, journey maps, operational workflows, responsive wireframes, enterprise dashboard concepts, high-fidelity prototypes
• Role-based customization strategy, product vision, prioritization framework, scalable enterprise UX framework

Key Wins
• Modernized operational experience direction for a government-focused EPM SaaS platform
• Reduced workflow friction through role-based dashboards, simplified navigation, customizable workflows, and data-driven operational experiences
• Established future-state product vision supporting digital transformation, workflow optimization, and operational efficiency









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